Repair Report from Oct. 12, 2004 on my 2001 Chevy Venture
Certain information was left out (for privacy purposes only).

Diagnosis & Repair Report - October 12, 2004

Timeline:
Oct. 11, 2004 - Monday
Took the van in about 10:00 AM to have "clunking noise" looked into.  (After Repair Pictures)

Selected Quotes from Repair Paperwork - September 10, 2004

Original write-up on paperwork: (of Oct. 11, 2004 - Mileage = 47,045)
1 - ADVISE: WHEN WARM & TAKING OFF THERE IS A CLUNKING NOISE
     FROM THE FRONT SUSPENSION AREA.
TOP ENGINE SUPPORT BRACKET BOLT RUSTED AND CORROED.
INSPECTED FRONT SUSPENSION, TIGHTEN ALL CRADLE BOLTS, AND FRONT
CROSS BRACES. INSTALLED CHASSIS EARS AT DIFFERANT LOCATION
FOUND TOP ENGINE SUPPORT BRACKET BOLT RUSTED & CORROED.
CLEANED BLT AREA AND LUBE BOLT REINSTALLED AND RECHECKED OK
AT THIS TIME.

2 - Added Operation (name@ 10/12/2004 15:03)
     ADVISE: THE SES LITE IS ON. CAME ON WHILE VEHICLE IS STILL AT SHOP.
VERIFY CONCER,MIL ON,DTC P0300 SET(MISFIRE). MISFIRE DATA
SHOWS #6 MISFIRING UNDER LOAD. INSPECT AND FIND SPARK PLUG
WIRE NOT CORRECTLY INSTALLED ON SPARK PLUG
CORRECTLY INSTALL PLUG WIRE AND T/D TO VERIFY REPAIRS.
OPERATING AS DESIGNED. CLEAR DTC

3 - Added Operation (name @ 10/12/2004 16:07)
     WASH EXTERIOR & DRY
MAINTENANCE - WASH EXTERIOR & WIPE DRY
Results:
Good news:
- The problem was found and fixed.
Other . . .
- They washed the outside of the van - Thanks!  How about a vacuum next time [ 8-) just kidding - kind-of].
Summary:
I believe the dealer did a pretty good job completing the work. I would have liked it found in a shorter period of time,
but understand that these types of problems can be tough to isolate.
They also only charged me for the original estimate (1.5 hours), when it took longer (about 2-3 hours).

My "new" concerns are:
- None.

My continuing concerns are:
- I still have an "uneasy feeling" about using the dealer.  My calculations show that they charge about $122/hour for
  their labor rate.  Another shop (independent) where I have work done on other vehicles charges about $75, and
  they seem to be very efficient (they usually get done in one day if I drop it off in the morning). They also work on
  Saturday.  I will have to go over there and see how they feel about working on the van, and if they will honor the
  extended warranty. One "down side" of the independent shop - they are further away (not walking distance).  

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